OUR SERVICES

Tailored strategies for independent boutique hotels ready to take control of their revenue.

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Distribution

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Mystery Guest

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Rooms Revenue Management

Objective: A pricing strategy that protects your margins and aims to fill your rooms year-round.

Many boutique hotels rely on a flat, one-size-fits-all rate approach—regardless of season or guest type.

Promotions are often reactive, based on short-term pressure instead of long-term patterns.

If this sounds familiar, let's create a pricing strategy grounded in data and tailored to your unique business mix—so your rates work harder, smarter, and year-round.

Included With This Service

  • Annual rate tiers aligned with demand cycles

  • Segment-specific pricing based on guest behavior

  • Promotion planning driven by historical data—not guesswork

Distribution Management

Objective: Balanced bookings with fewer commissions and more direct reservations.

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OTAs are powerful—but without a smart distribution strategy, over-reliance can drain your profit and dilute brand identity.

Being on OTAs shouldn’t mean giving up control. I help you use third-party platforms as a strategic asset—maximizing reach while protecting your direct bookings and reputation.

The result? Better visibility, stronger margins, and clearer brand communication across every channel.

Included With This Service:

  • OTA and 3rd party channel setup and optimization

  • Rate parity and visibility checks

  • Guest review management and response strategies

Hotel Mystery Guest Audits

Objective: Clear, unbiased insight into what guests actually experience at your hotel.

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You're too close to the day-to-day to see what guests truly notice.

A mystery guest audit uncovers the hidden friction points—and unexpected highlights—that shape your reputation.

It's not about perfection. It's about seeing your hotel with fresh eyes and making small changes that drive big results.

Included With This Service:

  • Anonymous stay by a hospitality professional

  • Full report covering service, ambiance, operations, and guest journey

  • Quick wins and longer-term improvement suggestions

Employee Training

Objective: A confident, well-equipped team that delivers consistent, guest-centered service.

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Beautiful spaces mean nothing without service to match.

I help your team connect the dots between professionalism and warmth—so guests feel cared for, not processed.

The goal is confidence, not compliance—and service that leads to glowing reviews and return stays.

Included With This Service:

  • Custom front desk and reservations training

  • Practical upselling techniques with scripts

  • Hospitality soft skills aligned with your brand tone

FAQs

Revenue Management
What’s the value of a custom pricing strategy? ➤
Custom pricing allows your property to respond to real demand — ensuring you're not leaving revenue on the table during high seasons or over-discounting when you don’t need to.
What if I don’t have a lot of data to work with? ➤
Whether you have 3 months or 3 years of booking data, I’ll help you find patterns and build a structure that fits your seasonality and guest mix.
Distribution Management
Will this mean leaving OTA platforms? ➤
No — we use OTAs intentionally. I help you regain control, so they support your direct strategy, not dictate it.
What’s “rate parity” and why does it matter? ➤
Rate parity means your listed prices are consistent across all platforms. It helps avoid confusion, builds trust, and supports direct bookings.
Mystery Guest Audits
Is the audit truly anonymous? ➤
Yes. Our guest evaluates everything from the booking process to check-out without your team knowing. The result? Honest insight, zero judgement.
Will this make my team uncomfortable? ➤
No. We focus on what’s working and where small changes can elevate the guest experience. It’s always solution-oriented and team-supportive.
Employee Training
How is this different from typical hotel training? ➤
My training is practical, human, and tailored to your property — tackling the your gaps with skills your team can use immediately.
Can we do training remotely? ➤
Yes. Sessions can be held virtually, in-person, or both — whatever best supports your team’s availability and goals.

Your Time Is Now

Not Sure What You Need Yet?

Let’s talk through where your hotel is right now—and where you want it to be. Whether you need one service or the full suite, you’ll walk away with real clarity (and no pressure).

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Question? Ask us at hello@lxsuite.com

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