OUR SERVICES

Tailored strategies for independent boutique hotels ready to take control of their revenue.

The number 2 inside a gold gradient circle

Distribution

Jump To Section
The number 3 inside a gold gradient circle

Mystery Guest

Jump To Section

Rooms Revenue Management

Objective: A pricing strategy that protects your margins and aims to fill your rooms year-round.

Illustration of a computer monitor displaying data charts with a rocket launching upwards. There are gears and an abstract mint green image in the background

Many boutique hotels rely on a flat, one-size-fits-all rate approach—regardless of season or guest type.

Promotions are often reactive, based on short-term pressure instead of long-term patterns.

If this sounds familiar, let's create a pricing strategy grounded in data and tailored to your unique business mix—so your rates work harder, smarter, and year-round.

Included With This Service

  • Annual rate tiers aligned with demand cycles

  • Segment-specific pricing based on guest behavior

  • Promotion planning driven by historical data—not guesswork

Distribution Management

Objective: Balanced bookings with fewer commissions and more direct reservations.

Illustration of a woman waving on a live video stream displayed on a smartphone screen, with floating audience avatar bubbles and a chat notification and an abstract grey background shape

OTAs are powerful—but without a smart distribution strategy, over-reliance can drain your profit and dilute brand identity.

Being on OTAs shouldn’t mean giving up control. I help you use third-party platforms as a strategic asset—maximizing reach while protecting your direct bookings and reputation.

The result? Better visibility, stronger margins, and clearer brand communication across every channel.

Included With This Service:

  • OTA and 3rd party channel setup and optimization

  • Rate parity and visibility checks

  • Guest review management and response strategies

Hotel Mystery Guest Audits

Objective: Clear, unbiased insight into what guests actually experience at your hotel.

Illustration of a woman placing an orange star on the top item of a list displayed on a large smartphone screen and an abstract mauve background shape

You're too close to the day-to-day to see what guests truly notice.

A mystery guest audit uncovers the hidden friction points—and unexpected highlights—that shape your reputation.

It's not about perfection. It's about seeing your hotel with fresh eyes and making small changes that drive big results.

Included With This Service:

  • Anonymous stay by a hospitality professional

  • Full report covering service, ambiance, operations, and guest journey

  • Quick wins and longer-term improvement suggestions

Employee Training

Objective: A confident, well-equipped team that delivers consistent, guest-centered service.

Illustration of a person sitting cross-legged on top of a stack of oversized books, reading an open book, with potted plants and an abstract green background shape

Beautiful spaces mean nothing without service to match.

I help your team connect the dots between professionalism and warmth—so guests feel cared for, not processed.

The goal is confidence, not compliance—and service that leads to glowing reviews and return stays.

Included With This Service:

  • Custom front desk and reservations training

  • Practical upselling techniques with scripts

  • Hospitality soft skills aligned with your brand tone

Your Time Is Now

Not Sure What You Need Yet?

Let’s talk through where your hotel is right now—and where you want it to be. Whether you need one service or the full suite, you’ll walk away with real clarity (and no pressure).

Schedule a Free Discovery Call
Pink compass

Question? Ask us at hello@lxsuite.com

Copyright © 2024 | lxsuite.com