Privacy Policy

Effective Date: May 28, 2025

We value your privacy at LX Suite Hospitality Marketing & Booking Agency CC. This policy explains what data we collect, how we use it, and your rights as a visitor, client, or curious web viewer.

1. Who We Are

We’re a consulting and marketing agency based in Namibia, serving boutique hotels and hospitality establishments.

2. What We Collect

• Contact Info: Your name, email, and business details when you fill out forms, book a call, or download content.
• Payment Info: When you buy a service or product, payments are processed via Stripe. We never store or access your credit card details.
• Usage Data: When you browse our site, we collect anonymized data (with your consent) using tools like Google Analytics and the Meta Pixel.

3. How We Use Your Information

• To respond to your inquiries or send requested information
• To process bookings or purchases
• To send marketing emails (if you’ve opted in)
• To understand how our site is used and improve our services

4. Email Marketing

If you subscribe to our email list, we’ll occasionally send you insights, updates, or offers related to our services. You can unsubscribe at any time using the link at the bottom of any email. We do not spam, cross-sell nonsense, or sell your email address. Ever.

5. Cookies & Analytics

We use cookies for essential site functions and optional analytics. Google Analytics helps us understand how visitors use the site. Meta Pixel may track visits for ad targeting, only with your consent.

These tools only activate if you click “Accept” on our cookie banner. For full details, see our Cookie Notice.

6. Payments

We use Stripe to securely process payments. Your credit card information is encrypted and never stored on our servers. Stripe’s own privacy policy can be viewed here.

7. Third-Party Tools

We use trusted services to help deliver our business smoothly and securely:

• Systeme.io: We use Systeme.io for contact management, email marketing, and lead tracking. Your email and submitted form data may be stored securely within their platform. You can view their privacy policy here.
• Stripe: Our payment processor, used to securely handle purchases and client invoicing.
• Google Analytics: Helps us understand user behavior on the site (only activated with consent).
• Meta Pixel: Allows us to create targeted ads on platforms like Facebook and Instagram (only activated with consent).

All tools used are GDPR-compliant and only receive data relevant to their function. We do not share or sell your information.

8. Your Rights

• Access: You can request the personal data we hold about you.
• Correction: You can ask us to update inaccurate info.
• Deletion: You can ask us to delete your data, and we’ll oblige unless we’re legally required to retain it.

9. Data Storage

Your data is stored securely and only for as long as necessary to provide services or comply with regulations. Email addresses may be stored in our CRM until you unsubscribe or request deletion.

10. Policy Updates

This policy may change occasionally to stay aligned with legal requirements or business changes. We’ll update this page with a new date if that happens.

11. Contact

Questions? Want to update or delete your info? Email us at hello@lxsuite.com