Stop winging it.
Start owning the desk.
A structured online course built specifically for front desk agents working on CiMSO Innkeeper — from your first booking to your end-of-shift cash-up.
Enrol now — €279Lifetime access · Self-paced · Three complete modules
The front desk is the nerve centre of the property.
It shouldn't feel like a guessing game.
I know how to check someone in — I just never feel confident I'm doing it right in the system.
Reversals terrify me. I'm always scared I'll break something in the PMS.
Nobody ever properly trained me on folios. I've been figuring it out as I go.
I want to upsell, but I don't know how to read the guest without sounding pushy.
Built for the agent who's ready to level up — not just get by.
This course was designed for front desk agents and reservations consultants working at properties running CiMSO Innkeeper as their PMS. If you're based in Namibia — where CiMSO powers roughly 60% of all hotel operations — this is the training that was missing from your onboarding.
- ✓You're new to CiMSO and want a solid foundation, not just trial-and-error
- ✓You've been working the desk for a while but never had structured training on the system
- ✓You want to handle every guest touchpoint — check-in to check-out — with confidence
- ✓You're ambitious. You want to be the person the team turns to when something goes wrong
- ✓You'd like to upsell naturally, follow up on reservations professionally, and write emails that actually sound like a hospitality pro
Three modules. Every stage of the guest journey covered.
CiMSO Innkeeper — Front Office Reservations
- Creating & managing profiles
- Building and editing bookings
- Folios, group masters & individual accounts
- Extras, transfers, and reversals
- End-of-shift cash-up procedures
- 14 video lessons included
Handling Reservation Requests
- Telephone enquiries — first ring to confirmed booking
- The art of the follow-up (and when to let go)
- Guest email standards and templates
- Upselling and negotiating without pressure
- Workbooks and checklists included
Front Office Workflow
- Welcome scripts and guest orientation
- Full CiMSO check-in workflow
- Easy, dispute-free check-outs
- Daily reports — arrivals, departures, housekeeping
- No-shows and cancellations handled properly
Not just knowledge. Competence & Confidence.
Every lesson is built around what happens at a real front desk — not a textbook version of one. By the time you complete all three modules, you'll have the skills, the scripts, and the system knowledge to run your shift without second-guessing yourself.
CiMSO fluency from day one
Know the system well enough to move fast and make fewer errors — in real guest situations.
Reservation handling that converts
Turn enquiries into confirmed bookings. Follow up at the right moment. Write emails that represent the property well.
Guest interactions that land
Check-in and check-out done with warmth and precision — and the confidence to handle friction when it shows up.
Operational clarity, every shift
Know what your reports are telling you, coordinate with other departments, and flag issues before they become complaints.
One price. Everything included.
- All 3 modules — 14+ video lessons
- Workbooks, checklists & email templates
- CiMSO-specific training throughout
- Self-paced — work through it around your roster
- Lifetime access — revisit any lesson, any time
23 years in the industry. Not theory — track record.
Conni built this course after spending more than two decades working across hotel pre-openings, turnarounds, and revenue strategy for independent boutique properties. She's been at the front desk, behind the scenes, and at the owner's table — and she knows exactly where the gaps in training show up and what they cost a property.
Conni is also a certified CiMSO user trainer — one of a small number accredited to teach the system professionally.
Front Desk Essentials is the course she wishes every agent had access to from day one — structured, practical, and built around the actual software and situations you'll face on shift.
Before you decide.
Do I need to already be working on CiMSO to benefit from this course?
You'll get the most out of it if your property uses CiMSO Innkeeper — but the guest communication, upselling, and workflow modules are built for any front desk agent regardless of PMS.
How long will it take to complete?
That depends entirely on your pace and your roster. Most agents work through it over two to three weeks, fitting lessons in between shifts. There's no deadline — lifetime access means you go at your own speed.
Will this help me if I'm already working the desk but never had proper training?
That's exactly who this course was made for. Plenty of experienced agents have never had a single structured session on CiMSO — they've pieced it together on the job. This fills that gap properly.
Can my hotel purchase this for multiple staff members?
Yes — reach out directly and we'll work out a team arrangement that makes sense for your property size.
What's included in the €279?
All three modules, every video lesson, all workbooks and templates, and lifetime access. Everything you need — nothing you don't.
The desk is yours.
Own every shift.
Front Desk Essentials gives you the system knowledge, the communication skills, and the operational confidence to show up ready — every time.
Enrol now — €279